What is your return policy?
We have a 30-day return policy: you have 30 days after receiving your item to request a return. Items must be in the same condition you received them, unused, and in the original packaging, and you will need your receipt or proof of purchase.
To start a return, email hello@byryde.co. If your return is accepted we will send a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.
Read the full return policy.
Can I exchange an item?
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
What if my order arrives damaged or wrong?
Inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact hello@byryde.co within 48 hours of delivery with photos of the item and packaging, and keep all original packaging. We will make it right with a replacement or refund.
How long do refunds take?
We will let you know once we have received and inspected your return. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card company may need additional time to post it. If more than 15 business days have passed since approval, contact us at hello@byryde.co.
How do I reach customer service?
RYDE customer service is open Monday to Friday, 8am to 7pm (Pacific Standard Time), excluding holidays. Email hello@byryde.co or use the contact page.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@ryde.life. Please note that returns will need to be sent to the following address: 2052 Bundy Dr #1088 Los Angeles CA 90025
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@ryde.life.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ryde.life.
Shipping policy · Last updated August 10, 2026
Overview
Every RYDE order is carefully packaged and handled to ensure your fragrance arrives in perfect condition.
Order Processing
Orders are processed and shipped Monday through Friday, excluding federal holidays. Orders placed before 12:00 PM PST on a business day will generally ship the same day. Orders placed after 12:00 PM PST or on weekends and holidays will be processed the next business day.
Please allow up to 2–3 business days for processing during periods of high order volume or new product launches. You will receive a shipping confirmation email with your tracking number once your order has been dispatched. Please note it may take a few hours for tracking updates to appear after a label has been created.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout, including street name, apartment or unit number, city, state, and zip code. RYDE is not responsible for delays or non-delivery resulting from an incorrect or incomplete address. If you need to update your address after placing an order, contact us immediately at hello@byryde.co — we can only make changes before your order has been fulfilled.
PO Boxes
At this time, RYDE is unable to ship to PO Boxes, APO/FPO addresses, or freight forwarders. Orders placed to these addresses will be cancelled and refunded.
Order Tracking
Once your order ships, you will receive a confirmation email with your UPS tracking number. You can track your shipment at ups.com or via the link in your confirmation email.
Damaged or Lost Shipments
When your order arrives, please inspect the packaging immediately. If your order arrives damaged, please retain all original packaging and contact us at hello@byryde.co within 48 hours of delivery with photos of the damaged item and packaging. We will file a claim with UPS and arrange a replacement or refund promptly.
If your tracking shows delivered but you have not received your package, please allow one additional business day, then check with neighbors and building management before contacting us. Contact hello@byryde.co within 30 days of the ship date for any lost package claims — claims submitted after 30 days cannot be processed.
RYDE is not responsible for delays or losses caused by carrier disruptions, weather events, natural disasters, or any circumstances outside our control once the package has been transferred to UPS.
Contact
For any shipping questions, please contact us at hello@byryde.co. Our team is available Monday through Friday.